The DSR Network AI, Energy and Climate with Nick Chaset: Octopus Energy, Grid Flexibility and Data Center Load Growth
Jun 9, 2025
Nick Chaset, CEO of Octopus Energy US, brings a wealth of experience from his roles in energy policy to discuss innovative solutions for a sustainable future. He dives into Kraken, Octopus's groundbreaking platform that enhances utility operations through AI. The conversation highlights strategies for grid flexibility and energy efficiency, especially in Texas's evolving market. Chaset also emphasizes the role of smart meter data and AI in optimizing energy use, illustrating how technology can transform consumer engagement and bolster climate change efforts.
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Octopus Energy's Growth and Kraken
- Octopus Energy grew from a tech company to the largest UK electricity supplier using its Kraken platform.
- Kraken licenses technology globally, serving millions with 100% renewable energy and enabling digital transformation for utilities.
Kraken's Unified Platform Benefits
- Kraken consolidates multiple utility software systems into one cloud-based platform.
- It empowers customer service agents to solve all issues without transferring calls, improving customer and employee satisfaction.
Human Agents Empowered by AI
- Use AI to assist human agents by suggesting responses to customer inquiries.
- Empower agents, rather than replace them, to enhance customer service efficiency.
