189 - Customer Retention & Keeping Your Clients Coming Back with Jill Salzman

Founder of The Founding Moms online community and host of the podcast “Why Are We Shouting?!?,” Jill Salzman is on the podcast to talk about customer retention and how to keep customers coming back.

In This Episode

00:00 - Introduction
03:36 - Greeting to Jill
08:27 - Branding transparency
11:09 - In it for the journey
12:34 - Jill’s first “adult” company
15:26 - Finding the answers
19:05 - Being an expert
23:08 - Community nurturing
24:59 - Natural retention
27:17 - Beginning of relationships
32:09 - Is the “hustle” silly?
34:57 - Hand off and be ok
36:37 - Finding touch points
42:26 - Refreshing engagement
49:25 - Writing off ideas
51:46 - Trickling
55:34 - Josh’s coaching hat

Get all links, resources and show notes at:

https://joshhall.co/189

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