In this episode we spoke with Dr Marcus Köhnlein, a serial entrepreneur who has built multiple successful customer-centric businesses.
Marcus shared his secrets behind starting and growing a customer love business in the right way, and why this will give you a real competitive advantage.
Marcus also reflected on the different approaches and challenges when founding a company built on customer centricity vs developing a customer centric culture in an existing business for the first time.
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The Business of Customer Love