True Story: The Public Relations Podcast This is Why Your Customers Feel Lied To
Ever seen a killer ad for a product or service… only to try it and think, “Wait, what?”
That is the disconnect between marketing and operations—and it’s more common (and costly) than you think.
In this episode, Whitney Lee gets real about the tension that can bubble up between the teams promising the dream and the ones delivering it. She shares personal stories, hard-won lessons, and practical ways to build better collaboration across departments—so your customer experience doesn’t fall flat.
You’ll also hear about:
The power (and pitfalls) of user-generated content
Why authenticity is more than a buzzword
How consumer expectations are shifting—and what that means for your business
If you’ve ever felt stuck between what’s being sold and what can actually be delivered, this one’s for you.
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