'When I first started, people were like, "Don't say the word paradox... don't say it because they won't get it." And now people are like, "Oh my goodness, I need this."'

When it's a case of scarce resources - as it always seems to be, right? - our default thinking is Either/Or. Either I spend time on this project, or I prioritise my family. Either I work on delivering today's priorities, or I focus on planning for tomorrow.

But Professor Wendy Smith would like you to consider a different way of thinking: Both/And. Life is essentially paradoxical, and she argues that the best way to navigate all the competing demands on our time successfully is to understand their interdependence. In an increasingly complex world, navigating tensions creatively can lead to better, more inclusive solutions - and this applies to personal life just as much as professional life.

She also shares the challenges of writing for a natural speaker and extrovert, the hacks she's developed for herself, and why books are 'rocky splashy'. (If you were worried that all this research-based, insightful stuff was going to be terribly academic, I hope you're now reassured.)

Newk's Eatery Fast-Casual Restaurants Launches New Loyalty Program to Further Enhance Customer Experience