Me, Myself, and AI
Building Better Answers With AI Agents: SAP’s Walter Sun
May 13, 2025
Walter Sun, senior vice president and global head of artificial intelligence at SAP, shares his insights into the evolving landscape of AI in business. He discusses how AI Days empower employees to leverage AI effectively. Walter highlights the advantages of using small, fine-tuned language models for decision-making, pointing out their accuracy and efficiency. He delves into the deployment of specialized AI agents for travel queries, emphasizing the importance of building user trust and improving response accuracy. Walter's journey through tech innovations and predictive analytics is equally fascinating.
34:53
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Quick takeaways
- SAP's AI initiatives, like AI Days, train employees to effectively utilize and implement large language models for enhanced productivity.
- The podcast highlights the advantages of small language models in delivering context-specific responses efficiently while minimizing computational overhead.
Deep dives
SAP's AI-Driven Technology Approach
SAP is focused on building reusable AI technologies that cater to various lines of business, including enterprise resource planning (ERP) and customer relationship management (CRM). The company has developed access to over 30 large language models through its business technology platform, allowing both internal and external developers to leverage these tools effectively. By providing business benchmarks and tailoring recommendations, SAP aims to enhance productivity for its customers, ensuring they utilize the most suitable language models for their specific needs. This dual consulting capability facilitates smoother implementations and cloud migrations, ultimately improving user onboarding to SAP products.
