Me, Myself, and AI Building Better Answers With AI Agents: SAP’s Walter Sun
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May 13, 2025 Walter Sun, senior vice president and global head of artificial intelligence at SAP, shares his insights into the evolving landscape of AI in business. He discusses how AI Days empower employees to leverage AI effectively. Walter highlights the advantages of using small, fine-tuned language models for decision-making, pointing out their accuracy and efficiency. He delves into the deployment of specialized AI agents for travel queries, emphasizing the importance of building user trust and improving response accuracy. Walter's journey through tech innovations and predictive analytics is equally fascinating.
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Upskill Employees on AI Use
- Provide employees with enterprise-grade AI access and training to handle large language models effectively.
- Encourage hands-on experimentation with LLMs to understand their capabilities and improve prompt design.
Flight Booking Example for Agents
- Walter used the example of booking a flight from Lexington to Palo Alto to illustrate hallucination problems in large language models.
- Specialized small language models avoid errors by focusing on real commercial airports and iterating with user input.
Power of Specialized AI Agents
- Multi-agent AI systems leverage specialized knowledge pooled from different expert agents.
- Specialized agents provide deeper, more accurate responses than a single generalist model.