Building trust in 10 days | Jean Liu (Lyst, BBC)

#24: In this episode, Axel has a conversation with Jean Liu, who's currently VP Product at Lyst, the world's largest online fashion catalogue. Jean is a trained neuroscientist and held the role of Head of Machine Learning Services at the BBC, driving the efforts behind content personalisation.

Jean shares her technique about building trust and how to move into a leadership role successfully. She talks about concrete techniques, behaviours and rituals that product leaders should consider as they start a new role.

Where to find Jean

• LinkedIn: https://www.linkedin.com/in/jeanliu1/
• Medium: https://medium.com/@portablebrain

Where to find Axel

• LinkedIn: https://www.linkedin.com/in/axelsooriah/

About Panash

We provide training and coaching programs to help product professionals unlock their true potential and become high performers.

You can learn more about our programs here: https://www.panash.io/

Our blog contains articles and free resources on key topics for product managers and leaders.

Check it out here: https://collection.panash.io/

Referenced in this episode:

• Leadership Summit by The Pipeline
• The First 90 Days by Michael D. Watkins
• Inspired by Marty Cagan
• The Man Who Mistook His Wife for a Hat and Other Clinical Tales by Oliver Sacks

Show notes and highlights

(01:42) Jean's background

(05:20) Planning your own onboarding as a product leader

(13:50) Creating safety for the team

(16:36) Positioning your first meetings to get to know your team

(19:02) Learnings from Jean's trust-building technique

(21:06) How to manage expectations and not overpromise

(24:58) Enabling your leadership team

(28:56) What is a user manual for a team member

(34:46) Tips in planning an off-site for your team

(40:38) Jean's Treasure Chest

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