Challenges with Returns during Seasonal Events

Managing returns can become particularly challenging during seasonal events like Halloween and Easter, where customers may exploit return policies by using products for a short time before returning them. Unlike Christmas, where the season is longer and returns are less frequent, event-specific purchases often lead to a higher incidence of frivolous returns. Retailers can mitigate some of the financial impact by charging restock fees for items that show signs of use or missing packaging. Understanding the nuances of return processes for both Fulfilled by Merchant (FBM) and Fulfilled by Amazon (FBA) models is crucial to navigating these challenges and minimizing losses from returns.