Accounting Influencers Podcast How Client Expectations Are Changing: Need to Know
In this conversation, Rob Brown and Eric Gregg discuss the importance of understanding client needs in the accounting industry, emphasizing the significance of specialization, effective online presence, and the role of technology in enhancing client relationships. They explore the concept of the 'Day One Accounting Firm,' which highlights how firms can position themselves to be top of mind for potential clients. The discussion also covers pricing strategies, the importance of onboarding, and how firms can differentiate themselves through client experience and thought leadership.
Key Takeaways:
-Accountants often lack insight into what clients truly want.
-Specialization is key to being on a client's day one list.
-A strong online presence is crucial for attracting clients.
-Differentiation in client experience is essential for success.
-Value perception can significantly impact client relationships.
-Effective communication can enhance client satisfaction and referability.
-Cultural differences can influence client expectations and perceptions.
-Technology, including AI, plays a vital role in client interactions.
-Thought leadership can build trust and authority in the market.
-Onboarding processes are critical for establishing strong client relationships.
Watch the show with graphics and slides on youtube here:
https://youtu.be/7wBDDOtPCng
The Accounting Influencers Podcast, hosted by Rob Brown, is one of the world's leading shows for accounting leaders, professionals, finance specialists, software vendors, tech providers and influencers.
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https://www.linkedin.com/in/therobbrown
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