Reid Robinson, Lead AI Product Manager @Zapier, discusses integrating AI into Zapier workflows. They explore common AI patterns in company integrations and the challenges of working with OpenAI. The podcast covers AI agents interacting to complete tasks and the future of AI integration at Zapier.
Zapier simplifies workflows by integrating AI app builder for natural language automation.
Zapier focuses on educating users on AI limitations and encourages human-in-the-loop reviews for quality assurance.
Deep dives
Zapier's Integration of AI into Workflows
Zapier's lead AI product manager, Reid Robinson, discusses the integration of AI into Zapier's product to simplify user workflows. The introduction of AI's app builder allows users to create workflows using natural language, easing the process of automating tasks across various projects. By leveraging AI, Zapier aims to enhance users' capabilities in building efficient systems.
Challenges and Considerations with AI Integration
Zapier acknowledges the challenges of integrating AI into their platform, including the balance between deterministic and non-deterministic systems. The company focuses on educating users on AI capabilities and potential limitations and suggests implementing human-in-the-loop reviews for quality assurance. Additionally, Zapier explores the concept of agents to enable iterative and learning-based workflows for users.
Resources to Get Started with AI on Zapier
Users interested in leveraging AI on Zapier can visit zapier .com/AI for more information. The platform offers tools like the automation consultant powered by natural language workflows. Reid Robinson encourages engagement on LinkedIn for tutorials and insights on AI exploration. Interested individuals can also catch Zapier at events such as the AI Engineers World's fair in San Francisco for further interactions and discussions.
Reid Robinson (@Reidoutloud_, Lead AI Product Manager @Zapier) talks about automation, application integrations and how to integrate AI in projects with Zapier
Topic 1 - Welcome to the show, Reid. Before we get started, tell us a little bit about your background, and what you focus on now at Zapier.
Topic 2 - Lots of individuals and companies use Zapier for a wide variety of automated tasks and application integrations. Recently, the company has added a number of ways to integrate AI into those workflows. At a high-level, how did you go about thinking about adding AI into the platform?
Topic 3 - What are some of the most common AI usage-patterns and integrations that you’re seeing companies build around?
Topic 4 - As Zapier began to integrate with OpenAI (or any 3rd-party LLM), how did you think about it as a source of integration? What did you have to think about regarding filtering, security and hallucinations with ChatGPT?
Topic 5 - We often hear discussions about AI agents interacting with other AI agents to complete tasks, or evolve the outputs of multi-step, complex tasks. Is that an area where we might expect to see things like the new Zapier AI tools playing a role?
Topic 6 - What are some of the best ways to get started building AI apps around these new integrations and tools?