"Second Opinion" with Christina Farr, Ash Zenooz MD & Luba Greenwood JD

Meeting people where they are: Healthcare in America's laundromats with Fabric's Courtney Bragg

Jun 18, 2025
Courtney Bragg, CEO and co-founder of Fabric Health, discusses her innovative model of delivering healthcare services in laundromats. With a background in education and community organizing, she emphasizes the importance of trust and human connections in healthcare. Bragg's insights include the idea of needing 'muffins before mammograms'—building relationships before offering services. She also tackles challenges in the Medicaid system and underlines the potential of integrating healthcare and community spaces for better access.
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INSIGHT

Laundromats: Untapped Healthcare Venue

  • Laundromats host 32 million Americans spending two hours weekly with 70% being women making family healthcare decisions.
  • This overlooked captive setting offers a valuable, underutilized opportunity for healthcare engagement and trust building.
ADVICE

Build Trust Before Healthcare

  • Start healthcare conversations with empathy, offering help like a laundry cart before discussing insurance or health topics.
  • Prioritize human-first approaches to build fast, trusted connections that empower efficient health screenings and support.
INSIGHT

Profitability Tied to Impact

  • Fabric Health was profitable before raising venture capital, proving Medicaid-focused businesses can achieve sustainable success.
  • Profitability relies on tangible impact in increasing insurance enrollment and healthcare access.
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