Numa Head of Operations on Scaling Front Desk Free Hotels

What if you could run a 116-property hotel portfolio without a single traditional front desk? In this episode of Hotel Tech Insider, Julius Anders, Head of Operations at Numa, reveals how his team is redefining hospitality with technology at its core.

Key Takeaways:

• AI-Driven Decision Making: How Numa uses data, automation, and AI to save up to 60% in payroll costs.
• Guest Experience Reimagined: What a fully digital guest journey looks like—from booking to checkout—without a front desk.
• Build vs. Buy Strategy: Why Numa develops 60% of its tech in-house and how that shapes innovation and operational agility.

With consumer behavior shifting and traditional hotel models under pressure, this conversation offers a roadmap for future-ready operations.

👉 Subscribe to Hotel Tech Insider on Spotify or Apple Podcasts, and share this episode with a colleague shaping the future of hotel operations.