Experts in social media bots, Lauren Kunze and Jenn Schiffer, along with researcher Lisa-Maria Neudert, political bot CEO Jack Hirsch, and bot authority Ben Nimmo discuss the influence of bots on politics and online discourse. Topics covered include the rise of social media bots, identifying and countering bot activities, the impact of bots on the 2016 election and net neutrality, and the transformative power of the internet.
The prevalence of fake comments submitted to the FCC raises concerns about the trustworthiness of public discourse and challenges the actual voice of the people.
Bots have both positive and negative impacts, being used for spamming and manipulation, but also for beneficial purposes like mental health support and customer service.
Deep dives
The Impact of Fake Comments on Net Neutrality
The podcast explores how fake comments were used to submit a comment to the FCC in favor of repealing net neutrality. The CEO of Butter AI, Jack Hirsch, shares his experience of discovering that his name was used to submit a fraudulent comment. He highlights the issue of millions of fake comments being buried within the genuine comments received by the FCC. The prevalence of these fake comments raises concerns about the influence of bots and challenges the trustworthiness of public discourse and the actual voice of the people.
Understanding Bots: The Good and the Bad
The podcast delves into the concept of bots and the varying nature of their impact. While bots are used to spam websites and manipulate public opinion, there are also beneficial bots that assist in areas like mental health support and customer service. The discussion emphasizes the need to distinguish between the positive and negative effects of bots, as they can either be helpful tools or sources of controversy, such as the Russian bots during the 2016 US election.
The Challenges Surrounding Political Bots
The episode explores the influence of political bots in shaping public opinion and political discourse. It highlights the prevalence of bots on social media platforms like Twitter, where they can promote content, spread propaganda, and even influence elections. The podcast discusses Germany's regulatory response to address this issue, holding social media companies liable for content posted by bots. However, there is a concern regarding the potential impact on freedom of speech and open conversations online.
Most website visitors aren’t human. They’re bots. And these automated accounts are having serious, real-world impact; from the 2016 election to the FCC’s recent, controversial net neutrality vote. Veronica Belmont investigates the rise of social media bots with Lauren Kunze and Jenn Schiffer. Lisa-Maria Neudert measures how bots influence politics. Butter.ai’s Jack Hirsch talks about what happens when your profile is stolen by a political bot. Ben Nimmo teaches us how to spot and take down bot armies. And Tim Hwang explores how bots can connect us in surprising, and meaningful, new ways.
IRL is an original podcast from Mozilla. For more on the series go to irlpodcast.org
Bots, they’re just like you and me. Except easier to find, especially on Twitter. :) Here’s a handy guide to spotting bots in social media, plus the answers to the bot-or-not quiz you heard on the episode.
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