Becker’s Healthcare Podcast Strengthening LAI Prep Care with EHR Optimization at Callen-Lorde Community Health Center
Dec 12, 2025
Stephen Sukumaran, Director of the Long-Acting Injectable Program at Callen-Lorde Community Health Center, shares his expertise in public health, focusing on HIV prevention and health equity. He discusses overcoming operational barriers to LAI PrEP access and the importance of optimizing EHR workflows. By forming a multidisciplinary team and standardizing processes, Sukumaran achieved a 150% increase in appointments and streamlined patient initiation timelines. He emphasizes the role of EHR systems in enhancing equity and efficiency in HIV care.
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Reimbursement Complexity Blocks Access
- Reimbursement complexity and variable payer rules are major barriers to LAI PrEP access.
- These coverage gaps force clinics to track credentials, authorizations, and plan changes aggressively.
Centralize EHR Templates For Speed
- Standardize and centralize EHR templates to put all visit tools on a single screen.
- Use integrated templates for prescriptions, referrals, and checklists to cut referral-to-initiation time to about two weeks.
Create A Cross-Department Workgroup
- Form a cross-departmental LAI optimization workgroup meeting regularly to align IT, clinical, billing, and operations.
- Replace fragmented spreadsheets with coordinated EHR workflows to avoid duplicative effort.