You’re Losing Sales Because Your Customers Are Confused Fix It with Blake Grewal

Think your business has a great customer experience? Think again.

In this episode, Blake Grewal, Founder of Customer IQ, breaks down the real reason construction businesses lose sales and it’s not leads, it’s bad communication.

From messy onboarding to bloated automations and unclear emails, Blake explains how simple shifts in your customer journey can unlock more reviews, more referrals, and more profit.

He also shares how top contractors are scaling without spending more on ads, by turning great experiences into sales machines.

What You’ll Learn:

✅ Why most construction businesses are NOT customer-focused

✅ How small CX changes lead to massive revenue increases

✅ What to measure: reviews, referrals, retention, and re-sells

✅ The myth of “set it and forget it” automation

✅ The danger of top-line revenue obsession and how to fix it

✅ How to create a seamless onboarding experience that drives loyalty

Listen on Wreaths Across America Radio Mondays at 2pm ET and Saturdays at 8pm ET

https://www.wreathsacrossamerica.org/Newsroom/WreathsAcrossAmericaRadio

Connect

Blake

http://www.linkedin.com/in/blakegrewal

https://customerfocused.substack.com/

Ron

https://www.linkedin.com/in/ron-nussbaum

https://www.ron-nussbaum.com/

BuilderComs: The Client Communication Hub for Construction

https://www.buildercoms.com/

Website

https://www.constructionchampionspodcast.com/

Episode Blog

https://www.constructionchampionspodcast.com/post/customer-confusion-is-killing-your-business

#ConstructionChampionsPodcast #BlakeGrewal #CustomerIQ #CustomerExperience #ConstructionGrowth #RonNussbaum #ServiceBusinessTips