467 - How Quantum Computing & AI Will Transform Patient Engagement. Peter Catt, Virtual Blue Limited

In this episode of Talking HealthTech, host Nathan Moore speaks with Peter Catt, Director of Quantum & AI at Virtual Blue Limited, about the role of AI and quantum technologies in transforming patient engagement and clinic operations.

They discuss Virtual Blue's solutions like Smart Engage and Neural Insights for Clinic Operations (NICO) and dive deep into how these applications enhance healthcare efficiency and patient interaction.

Key Takeaways

• Smart Engage: A conversational AI solution primarily used for radiology bookings, utilising natural language processing to handle complex workflows and integration with radiology information systems (RIS).
• Intelligent Avatars: Personified AI avatars that significantly improve booking completion rates by engaging users and guiding them through processes.
• Neural Insights for Clinic Operations (NICO): This combines deep learning and quantum technologies to forecast patient demand, optimise workforce schedules, and balance clinician preferences.
• Operational Efficiency: AI-driven solutions provide 24/7 self-service for patients and reduce contact centre load, leading to cost savings and improved operational efficiency.
• Change Management: Emphasises the importance of executive sponsorship and effective change management to ensure successful implementation and user acceptance.

Check out the episode and full show notes on the Talking HealthTech website.

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