The Power of Consistency and Communication! Construction Champions Podcast 2-46 Lynn Daniel

In this episode of the Construction Champions podcast, host Ron Nussbaum interviews Lynn Daniel, a market research and strategic planning expert, about the importance of customer experience in the construction industry. Lynn shares insights on what it takes to be a construction champion and emphasizes the significance of consistent service delivery and effective communication in building a loyal customer base.

About Lynn

Lynn Daniel started The Daniel Group in 1989. His background includes management consulting, corporate planning, and product management positions. The Daniel Group helps b-to-b companies measure, manage, and improve customer experience. Since2005, the firm has helped companies such as AGCO, Navistar, Okuma, and 80% of the Caterpillar dealers create more profitable and loyal customer relationships. Lynn has been an active volunteer serving on the boards on the NC State Alumni Association, WFAE,and the Hornets' Nest Girl Scout Council. Lynn has a BA in Political Science from North Carolina State University and an MBA from the University of Virginia.

Lynn's link

www.thedanielgroup.com

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0:00 Unleashing Construction Champions: A Podcast Worth Listening To

00:28 Unveiling the Secrets of Becoming a Construction Champion

04:47 The Importance of Consistency and Communication in Business Success

09:23 Challenges of Scaling Multiple Locations in the Construction Industry

13:07 Navigating Organizational Culture and Customer Experience Challenges

16:17 The Importance of Empathy in Business: A Key to Customer Satisfaction and Organizational Success

22:10 Embracing Cultural Change and Customer Experience in Business

25:53 Unleashing the Power of Consistency in Construction: A Conversation with Lynn Daniel Keywords Construction Industry Construction Management Construction Projects Building and Construction Construction Technology (ConTech) Residential Construction Commercial Construction Construction Leadership Project Management Team Building in Construction Leadership Skills Construction Business Management Effective Communication in Construction Career Development in Construction Skills Training in Construction Professional Growth in Construction Work-Life Balance in Construction Construction Champions Podcast Ron Nussbaum Interviews Construction Insights Construction Stories Construction Networking Construction Community Join Construction Discussion Construction Advice and Tips