Letting & Estate Agent Podcast Are Property Managers the unsung heroes of agency? - Ep. 2357
Oct 15, 2025
Property managers are the unsung heroes of the lettings market, crucial for juggling the complexities of maintenance, tenants, and landlords. They deserve fair pay, with suggestions starting at £30,000, reflecting their high-pressure roles. The discussion highlights the need for better basic salaries over commission and considers separating acquisition from management tasks. Essential skills such as empathy and organization are vital for success, while agency owners are encouraged to support and understand their property managers to drive recurring income and overall business value.
AI Snips
Chapters
Transcript
Episode notes
Property Managers Hold Businesses Together
- Property managers are the backbone of lettings and hold the business together through constant demands.
- Their role is multifaceted and under continual pressure from tenants, landlords and compliance.
Raise Base Pay Over Commission
- Pay property managers a stronger basic salary rather than relying on commission to retain them.
- Aim for at least £30,000 as a fair base given workload and responsibility.
Caseloads Are Heavily Skewed
- One property manager often handles around 150 properties, making the workload substantial.
- That scale involves many tenants, landlords, contractors and compliance tasks simultaneously.