Contractor Growth Network #95: 9 Customer Service Tips
Dec 12, 2019
14:50
Customer service can make or break a business, so make it good. Contrary to popular belief, customer service doesn’t start after the sale and doesn’t end when the job is done. Today, Logan is talking about 9 actionable tips that can help you sell more through great customer service. Follow these to keep customers happy now and in the future!
In this episode, we talk about…
- Building rapport with a potential customer in an appropriate manner
- Talking about customer benefits to add effect
- Staying flexible when chasing a lead
- Following up the inevitable mistakes that are going to happen
- Rules for using the bathroom at the job site
- Listening to music in a way that doesn’t disturb anyone else
- Asking for the final payment in a normal way
- Having an established follow-up process
- Properly gifting your clients so that they remember you
Links to resources:
Sign up for The Blueprint and learn the fundamentals of successful marketing, go to contractorgrowthnetwork.com
For more Contractor Growth Tips visit us on Youtube at https://www.youtube.com/channel/UCYrCSDrWwoa2jFZPJ0F5q0A