Becker’s Healthcare Podcast Cynthia Salisbury, MSN, RN, System Executive Director of Nursing Operations at Providence
Nov 10, 2025
Cynthia Salisbury, MSN, RN, System Executive Director of Nursing Operations at Providence, shares her insights on the future of nursing and healthcare innovation. She discusses leveraging technology, including virtual nursing and AI, to alleviate burdens on nurses and enhance patient care. Cynthia emphasizes the importance of transparency with patients and warns against complacency in the post-COVID era. She advocates for strategic investments in virtual health and highlights the potential of AI as a pivotal area for growth in nursing operations.
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Career Path Fueled Virtual Nursing
- Cynthia described her nursing journey from clinician to system executive and developing Providence's virtual nursing program.
- She used that experience to explain how it prepared her to lead innovation and technology adoption across the system.
Shortage Relief Is Temporary
- Nursing shortages have eased but are not resolved due to retiring baby boomers and fewer new grads.
- Cynthia sees tech expansion as essential to relieve nurses' administrative, cognitive, and alarm burdens.
Build A Problem-First Tech Roadmap
- Identify your system's biggest pain points first, then evaluate technology against those problems.
- Prepare and engage teams early, answer concerns transparently, and build excitement for change to ensure adoption.