UX for AI Ep. 27: Creating Effective Customer Journey Maps and User Flows with Behrad Mirafshar
Customer journey map is a visual representation of a customer's experiences with a company. A user flow is a diagram of the steps a user takes on a website or app. Together, they provide a comprehensive view of the customer experience and can be used to inform business strategy, product design and marketing efforts.
On this episode, Behrad Mirafshar discusses the importance of creating effective customer journey maps and user flows for businesses, covering the steps involved in creating these maps, including identifying customer goals and pain points, mapping out the different stages of the customer journey, and using data and feedback to optimize the user experience.
Additionally discussing how user flows can be used to improve website and app design, and how they can be used to drive business growth. Whether you're a business owner, marketer, or designer, this episode will provide valuable insights on how to create a seamless customer experience.
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Interested in joining the podcast? DM Behrad on LinkedIn:
https://www.linkedin.com/in/behradmirafshar/
This podcast is made by Bonanza Studios, Germany’s Premier Digital Design Studio:
https://www.bonanza-studios.com/