Solving For X, Episode 10: Recalibrating with Creativity: Delivering Integrated Experiences Locally

Today's guests are Andy Lewandowski and Noreen Hecmanczuk, Digital Experience Advisors to the Federal CIO in the White House Office of Management and Budget. The future of federal work is happening, now. And it’s two sides of the same coin: customer and employee experience. As the Federal Workforce focuses on customer experience, Andy and Noreen (titles) discuss the importance of bringing different people together to show a new way of working. This lively discussion dives into what it looks like to design intentional work experiences with employees in distributed teams. Themes include how leaders and teams can design and measure cultural norms, the pivotal role of storytelling in the modern workplace, and strategies for better leadership communication. How might agencies check in with employees more often? Are we measuring what we’re delivering? Are employees happy? Let’s meet our employees where they’re at and acknowledge this is the time to calibrate for customer experience.

Nina Bianchi:

LinkedIn: https://www.linkedin.com/in/bianchininafuture/

Twitter: https://twitter.com/NinaFuture

Christopher Crist: https://www.linkedin.com/in/christopher-crist-a1544a135/