In this Greatest Hits episode, Lauren DeSouza speaks with customer experience mastermind Howard Tiersky, CEO of FROM, The Digital Transformation Agency. They discuss why you should put yourself in the customer’s shoes, why companies need to be more customer-centric, and what exactly the Love Formula for customer retention is!

Howard is the CEO of FROM, The Digital Transformation Agency, an agency which helps companies transform from where they are to where they need to be with today’s digital-first customers. He is also the author of the Wall Street Journal best-selling book, Winning Digital Customers: The Antidote to Irrelevance. He was previously the Vice President of Media and Entertainment at Capgemini.

One of his previous colleagues, Bill Graham, described him as “super smart, strategic, energetic, thoughtful, engaged – Howard has it all.”

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Previous guests include: Dave Kerpen, Shep Hyken, Joey Coleman, Dan Gingiss, Brittany Hodak, Ron Kaufman and Jim Tincher.

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