How to achieve a 99% customer satisfaction rating with freelance accounting software co-founder Oliver Garside | #631

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Oliver Garside is the Chief Evangelist of Rounded - an Aussie accounting software built by a freelancer to make other freelancers' lives easier. With a customer satisfaction rating of 99%, he's practically a customer whisperer.  So, if you want to learn how to wow your precious clients and keep them happy, you’ll love what Oliver has to share. It’s a financially responsible episode 631 of The (13 year-old, award-winning) Small Business Big Marketing podcast.

A little more about Rounded co-founder Oliver Garside ...

Oliver Garside is the co-founder and Chief Evangelist of Rounded, an online accounting software built specifically to help Aussie freelancers manage the financial side of their businesses better. Think Xero or QuickBooks without all the unnecessary bells and whistles.

He says he’s his customers’ biggest fan … a line that made me sit up and take notice.

Why? Because, whilst we all pay lip-service to the idea that our customers are everything, I’m not sure enough of us truly live it day-to-day in our own businesses.

To that end, Oliver’s built an industry leading customer success function which consistently achieves a 99% satisfaction rating. 

So, let’s find out what placing your precious customers front and centre actually looks like, how they can play an integral role in optimising your product or service offering, and how to nurture them so they stick around for a very long time.

Oliver, welcome. Where’d the idea for Rounded come from? And what problem were you solving?

BTW, Oliver has generously provided my listeners with a 20% off discount code for Rounded - Simply type Timbo in the Discount Code field when purchasing any 12-month plan.

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