Sara Caldwell: Human-Centric and Transformational Leadership for Agile Teams

Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.

Sara shares her experience with a healthcare project aimed at digitizing care workers’ documentation processes. Despite innovative technical solutions, the team overlooked user empathy, leading to adoption challenges. Engineers who shadowed care workers discovered crucial insights that transformed their approach. Sara reflects on the importance of direct user engagement and how to prevent anti-patterns, like distancing engineers from end-users, in product development.

Featured Book of the Week: Brave New Work by Aaron Dignan

This transformative book emphasizes the need for organizations to be person-centric and complexity-conscious. Sara shares how Brave New Work inspired her to rethink operating systems for teams. Along with Leadership is Language by David Marquet and Radical Candor by Kim Scott, she discusses actionable lessons to improve leadership and team dynamics. These books provide a blend of theory and practical strategies to create empowered, high-performing teams.

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🔥In the ruthless world of fintech, success isn’t just about innovation—it’s about coaching!🔥

Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people.

🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue.

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About Sara Caldwell

Sara is an organizational anthropologist passionate about human-centered change. She helps organizations tackle tough problems, all while keeping things fun and engaging. Sara blends strategic thinking with empathy, turning challenges into opportunities. Agile values guide her—whether helping teams flow, wrangling her rescue pets, or navigating the complexities of everyday life.

You can link with Sara Caldwell on LinkedIn.