Frequent Miler on the Air Our Marriott Bonvoy Wishlist | Coffee Break Ep41 | 1-14-25
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Jan 15, 2025 Greg and Nick brainstorm ways to enhance the Marriott Bonvoy loyalty program. They argue for fixing the free breakfast benefit for Platinum Elites, making nightly upgrades available from booking, and removing the limitations on free night certificate top-offs. They also express frustration with the resort fees on free night stays. The discussion highlights the need for clarity and reliability within Marriott's offerings to boost customer loyalty and satisfaction.
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Fix the Platinum Elite Breakfast Benefit
- Marriott should fix its Platinum Elite breakfast benefit.
- It's too complex and inconsistent across brands, making it difficult for members to know what they're getting.
Clear SNAs at Booking
- Marriott should clear Suite Night Awards (SNAs) at booking time.
- The current system doesn't allow for proper trip planning, unlike Hyatt or IHG.
Remove Free Night Top-Off Limit
- Marriott should remove the 15,000-point limit for topping off free night certificates.
- This restriction makes certificates difficult to use, especially when hotel costs are slightly above the limit.