SIMPLE brand With Matt Lyles Adrian Brady-Cesana - How Happiness as a Habit Drives Your Customer Experience and Employee Experience
Nov 2, 2022
52:08
Adrian’s one of the leading voices in the Customer Experience industry. As the host of the CXChronicles podcast, he talks with customer-focused business leaders from around the world to share their perception of Adrian’s Four CX Pillars: Team, Tools, Process, and Feedback.
Some of the topics we discuss include:
- Focusing on developing and managing the right team is foundational to your Customer Experience operation
- How making “happiness as a habit” is integral to your customer experience and employee experience
- The leading principles on customer experience are the same for employee experience
- Breaking down organizational silos helps executives buy into and invest in a customer experience mindset
- It’s not just customer-facing teams that impact the customer experience
- Adrian’s Four CX Pillars that are the essential building blocks of a winning customer experience operation
- The ideal habits and values needed to thrive as a customer experience leader
RESOURCES FROM THIS EPISODE: