In order to deliver the best customer service, you need to understand the full meaning and how to do it right.
My featured guest Jeff Toister, a best-selling author of four customer service books, and trainer of one million people, shares what elite companies do differently to gain a competitive advantage that you can do too.
Topics include:
-What does customer service mean vs customer experience (CX) -How has customer service changed over time -What does cutting-edge research reveal -How to measure customer service beyond NPS -Is the customer always right -What can brands do to help angry & upset customers
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Doing Customer Experience Right with Stacy Sherman