Heroes Now Will Reap Returns Next Year | Tinder on Customers

The Big Themes:

• Shift in size, scope, and delivery: The pandemic has caused a shift from mega projects to more incremental work. Many large projects were put on hold and have been modified or scaled back.
• Systems integration market: Their world has been turned upside down with everyone working from home and travel restrictions. How are they coping?
• No customer conferences to “Press the Flesh”: All in-person events have been cancelled, which has made it difficult for smaller firms to get noticed.
• How have customer expectations changed: Systems integrators are so busy focused on challenging market conditions – and not focused on internal projects.

The Big Quotes:

“I think in 2021, the businesses that really stepped up this year are going to see the benefits next year, when things get back on track and we go back to some semblance of normal again.”

This episode is brought to you by BMC Software.

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