Lancefield on the Line Chris Fenning: How to master everyday communications
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Jul 22, 2025 
Chris Fenning, an award-winning author and communications expert, shares invaluable insights on mastering everyday communication. He emphasizes the importance of preparation and structured messaging to enhance clarity, especially in high-stakes settings. Fenning discusses the growing role of AI in communication, urging professionals not to overlook personal skills. He highlights the critical need for listening and thoughtful pauses for clearer conversations. Additionally, he addresses barriers created by jargon in leadership and the dynamics of communication in hybrid workplaces.
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Communication Skills Are Not Taught
- We are not officially taught how to communicate effectively at work.
- This lack of training explains why many people struggle with workplace communication initially.
Use Simple Three-Part Structures
- Use simple three-part frameworks like past-present-future or goal-problem-solution to structure your message.
- Structured communication helps organize thoughts logically and prevents dumping unfiltered information.
Practice Frameworks With Labels
- Use labels like 'goal', 'problem', and 'solution' when practicing frameworks to guide conversations.
- Over time, adapt the labels into your natural language to make communication smooth and authentic.
