[Un]Churned – The No. 1 Podcast for Customer Retention Partnering With the Product Team for Customer Success Ft. Alli Tiscornia & Abby Hammer (ChurnZero)
The terrifying truth is that the prosperity or downfall of a SaaS organization depends on the value the product delivers to its customers.
Despite the fact that the feedback loop between product and customer could be challenging, the efforts made by the CS & the product team to understand and prioritize customer input hugely decide the fate of our company.
Alli Tiscornia, CCO & Abby Hammer, CPO at ChurnZero join Josh Schachter on this unchurned episode to discuss the importance of
- Understanding the Customer Perspective while tailoring solutions
- Having multiple methods of obtaining customer feedback
- Avoiding unrealistic product promises
- Involving the CS team in feature development
- Developing a roadmap to present to customers
- Reviewing enhancement requests and assigning a business impact value
You can also binge-watch the Unchurned videos on our YouTube channel - https://www.youtube.com/@updateai9697
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