E219 | Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes

Today on the show we have Chris Regester, the Chief Customer Officer of Planhat.

In this episode, Chris shares his extensive wisdom on the growth journey of a successful SaaS company and the critical role of recruitment in scaling businesses. 

We then delve into the concept of "wolf-mode" customer success, highlighting an aggressive approach to customer objectives and the significance of seasoned expertise within the team. 

We wrapped up by discussing current trends in the customer success industry, like the shift toward efficiency and CS accountability in revenue growth.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Mentioned Resources:

• Meltwater
• Hotjar
• Zoom
• Flatfile Episode
• Planhat
• Gitlab
• David Sakamoto
• Snowflake
• Frank Slootman
• The Customer Success Channel

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.