Today is all about digital first – but do we still have a need for in person, physical banking? Has a focus on digital first further isolated communities - so rural communities, unbanked, demographics that don't have confidence in the digital world.
Guests:
Chapter 1 – What does the research show us about banking and rural communities?
- Andra Sonea, postdoctoral research Fellow in FinTech, Said Business School, Oxford
Chapter 2 – How technology can address some of these ‘banking in the ‘real’ verse issues
- Shanker Ramamurthy, global managing partner, banking, IBM
Chapter 3 – Putting the human touch back into banking
- Wendy Redshaw, chief digital information officer at NatWest
- Nina Raphael, managing director, banking and capital markets, Accenture
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