Episode 34: Courtney Kissler on Nike, Nordstrom, Starbucks and OKRs

Joining Mik in this episode of Mik + One is Courtney Kissler, Chief Technology Officer at online retailer, Zulily.

In this episode, Mik and Courtney talk about Courtney's experience in driving technological transformations and cover many key topics such as:

• Courtney’s journey within DevOps and how her experience leading transformations at large enterprises including Nordstrom, Starbucks and Nike led her to Zulily
• The importance of fixed capacity and creating a generative culture where team members feel they can be honest and supported
• Value stream mapping and how this can help teams and organizations understand the dynamics of flow to increase the flow of value to customers
• Helping technology and business leaders understand what the leading indicators of success are and how to track them
• Tips to practise and adopt OKRs in order to promote learning and improvement

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For more information about Courtney Kissler, to view the full list of resources featured in this episode, and to download the episode transcript, visit:
https://projecttoproduct.org/podcast/courtney-kissler/