Cloud Wars Live with Bob Evans

The Netflix Stumble is a Fable About Customer Centricity | Uphoff on Industry

May 3, 2022

34:09

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Highlights

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Episode notes

The Equity Markets Can Influence Consumer Sentiment

04:17

I Think the One Constant in All of This Is That, You Know, Your Customers Ultimately Determine This or Not

04:18

A Cloud Rosexo - The Physical Celebration of What We Talk About on This Show

03:52

Introduction

2min

You Too, Tony, You Too. Is Great!

5min

Youow, You Lose 50 Billion Dollars?

5min

The Equity Markets Can Influence Consumer Sentiment

4min

The Need for Leaders

4min

I Think the One Constant in All of This Is That, You Know, Your Customers Ultimately Determine This or Not

4min

Is There a Succiss?

2min

What's the Difference Between Reputation and Performance?

4min

A Cloud Rosexo - The Physical Celebration of What We Talk About on This Show

4min

The Big Themes:

Netflix's disruptive start: Tony had an "inside baseball view" of the early disruptions Netflix made to the entertainment industry in the early 2000s, and he reminds us of just how innovative the company was
A myopic focus on customers matters more than ever: when companies start to "over manage the equity markets" and fail to put the customer at the center of everything they do, that's when things go south
Let's talk about business growth at Cloud Wars Expo: join us in San Francisco June 28-29-30 to explore critical questions about how to unlock, manage, and accelerate growth in today's world.

The Big Quote: "Somehow, one of the world's most valuable and and most scalable companies ever created lost touch with customer sentiment and customer needs. And I think that's the real story here."

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