Transforming Contract Management With AI : Insights From Tiffany Hamilton

Key Points:

Introduction to Tiffany Hamilton:

• Director of Legal Innovation, Analytics, and Technology at DHL Supply Chain.
• Eight and a half years at DHL, starting as the sole legal ops resource.

Building the Legal Ops Team:

• Initial challenges and strategic growth of the legal ops team.
• Aligning team resources with the CLOCK Core 12 pillars.

Legacy CLM System Migration:

• Issues with the in-house legacy CLM system and the need for a new solution.
• Gathering stakeholder feedback to identify pain points and requirements.

Data Cleanup and Governance:

• The messy process of data cleanup and the importance of data governance.
• Collaboration with the vendor to ensure clean data migration.

Integrating AI in Contract Management:

• Combining a repository with AI capabilities for contract drafting and data extraction.
• Ensuring human oversight at every step to confirm accuracy.

Lessons Learned and Key Takeaways:

• Importance of understanding data and stakeholder needs.
• The role of information governance in system implementation.
• The significance of user adoption for the success of new systems.

Final Thoughts and Contact Information:

• Tiffany’s enthusiasm for data and information governance.
• Invitation to connect with Tiffany on LinkedIn or at industry conferences like CLOCK.