The AI Podcast Meta’s Metaverse Cut Supports Its AI Expansion Goals
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Dec 5, 2025 Meta is slashing its metaverse budget to pivot towards enhancing AI customer support tools. This move aims to streamline operations and improve user experiences. A centralized support hub for Facebook and Instagram is on the way, complete with AI assistants for tailored account recovery. Security claims boast a reduction in hacks by over 30%. The discussion also touches on the potential of AR glasses as the future of mobile tech and reflects on investor reactions to these strategic shifts.
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Use AI To Scale Customer Support
- Try using AI support assistants to scale customer service and resolve many more cases than human-only teams.
- Jaeden Schafer says AI can increase solved cases and improve response speed across billions of users.
Personal Frustration With Meta Support
- Jaeden Schafer shares frustration with past Meta customer support as nearly non-existent and hard to reach.
- He contrasts that with using AI chats to navigate app UIs and find settings quickly.
Centralized Support Hub Improves Recovery
- Centralizing support into one hub simplifies reporting, recovery, and AI-powered search for users.
- Jaeden Schafer notes this rollout can improve account recovery and speed up appeals globally.