How Automation Improves Customer Communication & Supply Chain Performance

Ongoing supply chain disruptions have not only made product shortages and delivery delays the norm, but they have also exposed the internal weaknesses in many companies’ supply chains — especially as it pertains to poor customer communication and transparency.

Diana Eagen is the Director of Sales and Order-to-Cash at Esker. She joined hosts Scott Luton and Greg White for a livestream to describe how customer service automation can be utilized by B2B companies to deliver an Amazon-like experience — transforming both supply chain management and giving customers what they want in 2023 and beyond.

In this conversation, Diana, Scott, and Greg discuss:

• Why visibility, communication, and self-service options are so critically important to the customer experience

• Practical examples that illustrate how automation can improve customer communication and supply chain performance at the same time

• Where AI-powered tools are being incorporated to automate visibility and manage changes

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com

Check out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcK

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Join the NOW Community: http://bit.ly/41kpUSO

Leveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/

2022 Q4 U.S. Bank Freight Payment Index: https://freight.usbank.com

WEBINAR- Balancing Cost, Risk, and Sustainability in the Midst of Uncertainty: http://bit.ly/3kYufuy

WEBINAR- How Bio-Rad is Reimagining its Supply Chain to Boost Customer Service: https://bit.ly/3kbC13V

WEBINAR- 5 Tips for Creating Effective Digital Content: http://bit.ly/3xvkXch

WEBINAR- Supply Chain Agility in an Ever-Changing World: https://bit.ly/41zl0BU

WEBINAR- The Unified Supply Chain – A Platform Approach: http://bit.ly/3EH8fep

This episode is hosted by Scott Luton and Greg White. For additional information, please visit our dedicated show page at: https://supplychainnow.com/how-automation-improves-customer-communication-supply-chain-performance-1089