Everyday Oral Surgery Dr. Michael Hall: Pearls for Running a Successful Solo Practice (Focusing on Hiring, Decreasing Expenses, and Patient Care)
Building and maintaining a solo practice is a multi-faceted project, something that Dr. Michael Hall knows all about! Dr. Hall returns to the podcast today to drop a few pearls of wisdom and talk about the lessons he has learned running his office so far. Specifically, we get into the hiring process, smart ways to cut costs, and his philosophy towards patient care and treatment. Dr. Hall weighs in on the worthwhile investment of hiring the right person for the job, while also emphasizing the ability to do in-house training once someone appropriate has been hired. From there, we discuss how to facilitate the sharing of expertise within the different parts of the office and positions, before Dr. Hall talks about the importance of staying abreast of your business' numbers as the head of the company. The conversation also covers the need to constantly seek out the best and most affordable options for supplies and equipment for the practice. In dental healthcare, these expenses make up a big piece of the pie, so do not underestimate the power of finding a deal! To finish off we get into how to deal with patients, stay engaged with the goings-on in the office, and the ultimate value of patient loyalty. For all this and a bunch more, join us today!
Key Points From This Episode:
- The emphasis that Dr. Hall places on hiring strong players and the lessons he has learned around this.
- How to determine the experience and suitability of a person during the hiring process.
- The best training for assistants and office managers in Dr. Hall's experience.
- Approaches to dealing with the exclusivity of office knowledge and systems expertise.
- Staying familiar with and on top of the numbers of your practice.
- The importance of seeking out the best-priced equipment and supplies for a business.
- The benefits of staying open-minded to different products and brands.
- Storytelling in dentistry; how Dr. Hall focuses on stories to build his practice's culture.
- Dr. Hall's advice regarding the opportunities for variety in the field of dentistry.
- Prioritizing the loyalty of a customer over small disagreements and issues.
- Thoughts on how general dentists can better serve the needs of oral surgeons.
- A round of quick-fire questions with Dr. Hall; books, previous work, and more!
Links Mentioned in Today’s Episode: