The Pat Kenny Show The impact of shoplifting on businesses
Nov 13, 2025
Mark Smith, a retail manager at The Great Outdoors, dives into the pressing issue of shoplifting in Dublin. He reveals how necessity and addiction drive many to steal, sharing poignant personal stories. Smith highlights the role of security measures like greeting customers and CCTV in deterring theft. He discusses the tactics used by organized and opportunistic shoplifters, while also linking retail crime to broader societal challenges such as drug addiction and homelessness. As the festive season approaches, he encourages city shoppers to support local businesses despite these challenges.
AI Snips
Chapters
Transcript
Episode notes
Theft Is Often For Cash, Not Clothing
- Retail theft is increasingly driven by conversion to cash for drugs rather than personal use.
- Mark Smith links much of the rise to the ongoing drug crisis and organised theft networks.
Personal Story Of Theft And Punishment
- Mark Smith describes receiving six months for taking fish fingers to feed his kids.
- He says addiction and kleptomania drove repeated thefts even after periods in prison.
Greet Customers To Reduce Theft
- Greet every customer to deter anonymity and opportunistic theft.
- Use visible security tags and CCTV and involve guards when necessary.