Explaining What is a CRM to a 13 Year Old

In this episode, I talk to my 13-year-old nephew Samuel about nonprofits, customer relationship management (CRM), and how they work. 

I help Samuel understand what nonprofits and CRMs are and how they work using gaming references.

Listen in and giggle away while I explain the following to my young nephew in a language he understands:

• What is a non-profit organization?
• What is a CRM and how does it work?
• What does it mean to be in the cloud?
• On Cloud vs On-premise
• Salesforce, the first CRM to be in the cloud
• Is a CRM a good thing? Why?
• What happens if a team player doesn’t want to use the CRM?

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