From Losing 95% of Revenue to Scaling a Successful Fintech - Chris Ball, Finch Technologies

Every founder who’s scaled beyond product-market fit knows the challenge: where do we focus our attention next?

In this episode, I sit down with Chris Ball, co-founder of Finch Tech, to unpack how his team is navigating this exact question.

We dive into how Finch scaled their products and built their business model, the tough decisions around which growth strategies to pursue, how Chris and his co-founders protect their team from the noise and the biggest challenges they're facing right now in their growth journey.

This conversation is a must-listen for anyone facing the overwhelming options of what got you here vs. what will get you there. If you're in the scale-up phase, you'll find huge value in how Finch is approaching this pivotal stage of business growth.

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00:00 Introduction

02:41 What is Finch Technologies?

13:23 Where is Finch At Now?

16:12 Understanding The Business Model

21:40 How Does Finch Get This Data?

39:10 Expanding Further Along The Value Chain

43:26 Product-Market Fit Journey

47:43 Current Scaling Challenges

53:57 Splitting Focus Among The Team

01:00:10 Do We Really Want To Build a Large Team?

01:06:58 Struggling to Get Out of Customer Service

01:14:17 Which Direction Should Finch Grow Into?

01:22:54 What Does The Future Hold For Chris and Finch?

01:25:45 Why be an Entrepreneur?

01:27:51 Reflection