Franchise Advisory Board | Expert Franchising Advice for Franchise Leaders Franchise Operations - Youre doing it wrong
Jul 10, 2023
41:17
Welcome to Season 3 of the Advisory Board Podcast with Dave Hansen! In this episode, we sit down with Jeff Bevis. a 31-year franchising veteran and COO of Caring Senior Service. Jeff shares insights on support, communication, and metrics in franchise operations, providing valuable tips for success.
With a business career that has stretched over 36 years, Jeff Bevis is the COO of Caring Senior Service, a private-duty, non-medical home care company. Bevis has more than 30 years of operational experience, and more than 20 years’ experience building successful brands in the home care industry. He and his son, Devin, founded a major home care brand in 2010 and grew that company into an Inc. 5000 company by its first year of eligibility in year 3, as well as, maintained that accolade for each of the following 6 years. A rare feat for any new, high-growth company. With more than 50 locations across the U.S., Caring Senior Service recently received a prestigious ranking by Franchise Business Review for 2023 as one of the top 200 best franchise opportunities for the second year in a row, based on franchisee satisfaction surveys.
- Support challenges: Emerging brands often oversimplify engagement models, cutting corners. Dave emphasizes the importance of tailored support programs with coaching and in-field meetings.
- Effective communication: Open and consistent communication is key. Jeff highlights the power of peer-to-peer training, monthly town halls, and regular newsletters.
- Metrics for success: Simplified metrics, such as unit profitability and caregiver turnover, are essential for tracking progress. Franchisees should have their own scorecards.
With a business career that has stretched over 36 years, Jeff Bevis is the COO of Caring Senior Service, a private-duty, non-medical home care company. Bevis has more than 30 years of operational experience, and more than 20 years’ experience building successful brands in the home care industry. He and his son, Devin, founded a major home care brand in 2010 and grew that company into an Inc. 5000 company by its first year of eligibility in year 3, as well as, maintained that accolade for each of the following 6 years. A rare feat for any new, high-growth company. With more than 50 locations across the U.S., Caring Senior Service recently received a prestigious ranking by Franchise Business Review for 2023 as one of the top 200 best franchise opportunities for the second year in a row, based on franchisee satisfaction surveys.