Adrian’s one of the leading voices in the Customer Experience industry. As the host of the CXChronicles podcast, he talks with customer-focused business leaders from around the world to share their perception of Adrian’s Four CX Pillars: Team, Tools, Process, and Feedback.

Some of the topics we discuss include:

Focusing on developing and managing the right team is foundational to your Customer Experience operation
How making “happiness as a habit” is integral to your customer experience and employee experience
The leading principles on customer experience are the same for employee experience
Breaking down organizational silos helps executives buy into and invest in a customer experience mindset
It’s not just customer-facing teams that impact the customer experience
Adrian’s Four CX Pillars that are the essential building blocks of a winning customer experience operation
The ideal habits and values needed to thrive as a customer experience leader

RESOURCES FROM THIS EPISODE:

The Country 14/11/24: Shane Jones talks to Jamie Mackay