Customer satisfaction with benefits and services provided by the federal government is higher than it’s been in nearly two decades. That’s despite a tumultuous year where agencies have seen a major downsizing of the federal workforce. Scores are higher on average, but the latest scorecard from the American Customer Satisfaction Index shows a few agencies are seeing lower scores. Federal News Network’s Jory Heckman spoke with associate professor of marketing at Michigan State University and director of research emeritus at ASCI, Forrest Morgeson.
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The Federal Drive with Terry Gerton