From cash to clicks – How technology is changing financial transactions

"Do you have cash?" It's a question that's becoming increasingly rare in 2025. Nowadays, many of us prefer the convenience of digital wallets over physical cards, not to mention banknotes and coins. 

According to Richard Holden, an economist and UNSW Scientia Professor, we're moving towards a "functionally cashless" society, with the costs associated with carrying cash on the rise. 

But what does this shift mean for businesses? And how can we ensure a smooth transition that doesn't leave anyone behind? 

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The Business Of podcast is brought to you by the University of New South Wales Business School, produced with Deadset Studios.  

This episode is hosted by Dr Juliet Bourke. 

The transcript and show notes can be found on our website here. 

Interested in reading more insights from Scientia Professor Richard Holden? Check out his website. 

And if you’d like to hear our episode with Hayden Smith from Pearler, you can find that here. 

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