In this episode of For Your Own Good, I sat down with Katie Cline, who’s basically a hospitality wizard. She’s worked with big names like Ritz-Carlton and Marriott, and now she’s crushing it in short-term rentals. We got into all the good stuff: how to make your guests feel like VIPs (that arrival moment is everything!), what luxury hotels can teach Airbnb hosts, and Katie’s wild ride from corporate life to owning properties in Lake George and Saratoga. Plus, she opened up about moving to London, being a mom, and dreaming big—like maybe buying a motel next! Whether you’re a host, a real estate newbie, or just love a good story, this one’s for you—you need to hear this!

Key topics discussed:

Why hospitality and customer service matter in hotels and short-term rentals
Katie’s shift from corporate hospitality to investing in real estate
Tips for creating a memorable guest arrival experience
Managing guest expectations and tricky interactions
The future of short-term rentals—how to stand out in a crowded market
Katie’s personal journey: London life, motherhood, and entrepreneurial dreams

Subscribe on Apple Podcasts: https://podcasts.apple.com/us/podcast/for-your-own-good/id1793769313

Watch YouTube to catch the video versions: https://www.youtube.com/@KassidyWarren

Connect with Hosts/Guests:

KASSIDY

https://www.instagram.com/kassidy.warren

KATIE

https://www.instagram.com/bykatiecline/

#ForYourOwnGood #KassidyWarren #FYOG

Mastering Guest Experiences: Lessons from Luxury Hotels to Short-Term Rentals | Ep064