The Bo & Luke Show®️ #180 - Redefining Recruitment: The Hospitality Approach in Talent Acquisition
We're excited to share our latest episode featuring Akilah Griffin, System Vice President of Talent Acquisition at Atrium Health. In this episode, Akilah shares her valuable insights on recruitment, the power of a hospitality mindset, and the future of healthcare.
Here are some key takeaways from the episode:
1. The Hospitality Mindset in Recruitment: Akilah started her career in the multifamily space before transitioning to HR. She emphasizes the importance of approaching recruitment with a hospitality mindset, acknowledging candidates and their needs throughout the hiring process.
2. Creating an Exceptional Candidate Experience: Akilah suggests pairing a candidate experience specialist with a recruiter to ensure a positive onboarding experience. Effective communication and understanding different communication preferences are crucial.
3. Building Connections: Building connections between candidates and future colleagues is essential, fostering a sense of belonging and engagement from the start.
4. Positive Changes in Healthcare: The COVID-19 pandemic has brought positive changes to healthcare, including improvements in recruitment, talent management, access to care, and communication between providers and patients. Technologies like Epic, MyChart, and telehealth play a significant role in improving access to care.
5. Adaptive Leadership: Adaptive leadership, originating from the human services industry, is also relevant in HR and talent acquisition. It involves navigating unpredictable situations, working with stakeholders, and bridging traditional processes with innovative approaches.
6. The Secret Sauce: Akilah believes that the secret sauce in talent acquisition lies in the hospitality approach, rather than relying solely on advertising or technology. Building relationships, treating candidates with respect, and showing care lead to better results and more grace in challenging situations.
Lastly, we want to express our deep appreciation for all talent acquisition professionals in healthcare and beyond. Your work in connecting people with opportunities that impact their livelihoods is not easy, and we recognize the challenges you face. Remember to extend grace and support to your fellow recruiters and continue to find innovative ways to thrive in this ever-changing market.
Stay tuned for more informative episodes of The Bo & Luke Show, where we continue to explore the latest trends, best practices, and thought leadership in ways to help you be better, know better, and DO better!