COVID permanently altered the operations and offerings of many learning businesses, and the Osher Lifelong Learning Institute (OLLI) at Duke University is one such example

In this episode of the Leading Learning Podcast, co-host Celisa Steele talks with return guest Chris McLeod, who directs OLLI at Duke, about the pandemic-driven changes her group made and their related short- and long-term implications. Chris shares how COVID got them to rethink the competitive environment and the importance of social offerings as a key differentiator. They also discuss how the OLLI team worked together during the early days of COVID, balancing a member-driven approach to the course catalog with staff oversight, and the enduring appeal of the humanities.

Show notes and a downloadable transcript are available at https://www.leadinglearning.com/episode357.

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