Lee has developed an acronym, TEACH, which can keep you informed on how to achieve consistent improvement by changing your mindset. Remember the five essential ingredients that can keep your development going.

KEY TAKEAWAYS

First of all we have to be open to change and be willing to apply the lessons we’ve learnt. Mindset is the most important lesson of all.
TEACH stands for Teamwork, Engagement, Accountability, Communication and Humble leadership.
If you start with these five areas and look to improve them then your productivity, cost challenge or quality challenge might be resolved as a direct result.
Teamwork. You may have a working team but you may not have teamwork. What can you do to build trust and have more constructive conflict in your team? Engagement. Only by having a proper relationship with your people can you gain trust, through full engaging discourse. Do they believe in your journey? Accountability. We need to have clarity on who is doing what and when they are going to do it. Communication. Ensure people's interpretations of your messages are correct by staying clear and consistent. Equally ensure you understand what is being said to you and it’s intention. Humble leadership. Be selfless. Be there to help your people. It’s ok to not know answers.

BEST MOMENTS

‘Those five things really are, for me, the five main things that this ‘improvement’ thing that we all talk about could really solve. The symptoms of an ineffective system or environment create poor productivity, low customer satisfaction, poor quality, increased costs.’

‘Trust is situational, its individual. I would trust some people to look after my children but I wouldn’t trust them to record a podcast for me.’

‘If we assign tasks to whole teams of people it adds an element of doubt, and we need to start to take ownership of the things that we can do.’

‘People will raise a problem, an idea, an opportunity but then they’ll not be communicated back to, we’ll not close the loop to understand why it can or cannot happen.’

VALUABLE RESOURCES
Business Problems Solved Podcast

ABOUT THE HOST

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.

CONTACT METHOD

You can contact Lee Houghton on 07813342194
Lee@leehoughton.com
https://www.linkedin.com/in/lhoughton/

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